FAQ

Private owners of a second home on the Lombardy shore of Lake Maggiore who are away for part of the year and want a reliable local reference while they are elsewhere. Occasional rental does not automatically exclude a property.

Not yet. HausDock is in pre-launch and is preparing the first activations for 2027. The current website collects non-binding expressions of interest only.

No. Pre-registration is free and non-binding, and no payment is taken during the pre-launch phase.

The initial focus is the Lombardy shore of Lake Maggiore, approximately from Maccagno con Pino e Veddasca to Sesto Calende. Each property is reviewed before activation to confirm it can be served properly.

No. The recurring plan covers monitoring, reporting and the level of coordination described in the selected plan. Repairs, materials, purchases and third-party services are quoted separately before execution.

Observed anomalies are documented and reported to you. When the cause and the work are clear, you receive a free quotation. When a dedicated diagnosis is needed, the diagnosis visit costs €25 call-out plus €40 per hour. An additional inspection requested by you costs €100 per visit. Non-emergency work starts only after your approval.

When competence, legal requirements, risk and insurance allow it, HausDock carries out the work directly (HausDock Direct). Where specialist qualifications are required, a suitable Trusted Partner takes over. Otherwise HausDock coordinates and monitors the work. HausDock is not a handyman service and does not perform every type of job.

HausDock may take reasonable immediate safeguarding steps where possible and compatible with skill and risk. Urgent third-party intervention can be activated within the pre-authorized limit of €200. HausDock does not offer 24/7 emergency response and cannot guarantee resolution within a fixed time.

Yes. Plans are monthly and can be cancelled at any time without a cancellation fee. The service remains active until the end of the already-paid period; there is no retroactive refund.

Secure key custody is part of the future operational service. Keys and access details are only handled after a property has been approved, the service is formally operational and onboarding has been completed.

The website is available in English, German, Italian, French and Dutch. Direct communication takes place in Italian or English. For German, French and Dutch, translation support and written follow-up in your language are available.